![]() ![]() Some people might say that smart products can be a bit pricey, but the thing is that you can never put a price on your security. Hopefully, you will not have to deal with much hassle when it comes to adjusting this system. Security is one of the most important aspects that you should consider while remodeling your home. Having a proper security system in place can help you feel more secure at your home. The following questions and answers are relevant to every generation of the August Smart Lock.Common august lock problems troubleshooting If you enter a different email account, you will receive Error 401. Once you successfully log in to your account, the app asks for the email address associated with that account. This is an authorization error that occurs when you forget your password.Ī prompt to enter your cell phone number appears, and an SMS verification code is sent to your phone. In case you have no physical key, you will need another smartphone.ĭownload the August app on the new phone and log in to your August account. Tap log out of the August app to complete the process.Select the Lost Phone icon to log out of your account on all devices.Input the verification code sent to your email.If your phone was stolen and you fear for your safety, get internet access and log out of all devices. The exterior of your door doesn’t change much, and you can use the physical key to open and close your door. The existing deadbolt is not removed when an August smart lock is installed. How To Enter Your Home If You Lose Your Phone If the problem keeps recurring, feel free to contact August customer care. In that case turn your phone’s Bluetooth off and on, make sure the Wi-Fi is working then update the firmware. Sometimes the firmware may not update automatically. The firmware is designed to update automatically when new updates are released. Your August smart lock should have the latest software for peak performance. When you mix old batteries and new ones, problems are bound to arise with your smart lock. It’s vital to replace all four batteries at the same time. If your August smart lock indicates red, it may simply be that it has run out of battery. Nothing good ever happens when any electronic device starts blinking red, but worry not. Wait for some time, then check if the lock has reconnected.Disable your phone’s Bluetooth temporarily. ![]() Here are the steps to take if the network is back online and the smart lock has not reconnected: The intelligent lock should restore its Wi-Fi connection when the home network recovers from a network connectivity issue. The lock’s firmware is designed to reconnect to your home network if it gets offline.
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